Responsible Gaming at br99
Gambling is entertainment — and br99 is committed to keeping it that way. This page explains the tools, limits, and support options available to every player in Bangladesh who wants to stay in control of their gaming activity.
1. Our Commitment to Responsible Gaming
br99 takes player welfare seriously — not as a regulatory checkbox, but as a genuine obligation to the people who trust our platform.
Player-First Approach
Every tool and policy on this page exists because br99 believes that a healthy, informed, and in-control player base makes for a sustainable platform. We actively monitor player behaviour and intervene when necessary to prevent harm.
Tailored Limit Controls
Players can set their own daily, weekly, or monthly deposit caps and loss limits directly from their br99 account dashboard. These limits take effect immediately and can only be reduced instantly — increases require a mandatory waiting period.
Self-Exclusion On Demand
Any player who feels gambling is becoming a problem can request immediate self-exclusion by contacting [email protected]. Self-exclusion is applied within one business day and prevents any account access for the chosen exclusion period.
Session Time Reminders
br99 provides optional session duration notifications that alert players when they have been logged in continuously for 60 minutes, 2 hours, or a custom interval of their choice. These gentle nudges help players maintain perspective on their time spent.
Transparent Activity Reports
Players can request a full activity report from br99 at any time, showing a complete history of deposits, withdrawals, bets placed, and time spent on the platform. Reviewing this data regularly is one of the most effective ways to stay aware of your gambling behaviour.
Proactive Outreach
When br99's monitoring systems detect patterns consistent with problem gambling — such as rapid loss-chasing, escalating deposit frequency, or unusually long sessions — our welfare team will proactively reach out to the player to offer support and guidance.
br99 operates on the principle that gambling should always remain an enjoyable leisure activity — never a financial strategy, a coping mechanism, or a source of distress. Our responsible gaming programme is built around three pillars: prevention (tools and information to help players stay in control before problems arise), detection (active monitoring to identify players who may be developing harmful patterns), and intervention (direct support, limit enforcement, and self-exclusion options for players who need to step back).
We recognise that our players in Bangladesh come from a wide variety of backgrounds and circumstances. Whether you are a casual cricket bettor enjoying the BPL season or a regular live casino player, the same responsible gaming standards apply. br99 does not differentiate its welfare obligations based on how much a player deposits or how frequently they play.
2. 18+ Age Restriction
br99 operates a strict minimum age policy. No player under the age of 18 may register an account or place any wager on the platform.
2.1 Why Age Verification Matters
Gambling can be harmful at any age, but the risks are significantly amplified for minors whose cognitive development, impulse control, and financial understanding are still forming. For this reason, br99 treats the 18+ age requirement as a non-negotiable condition of platform access — not an optional guideline. Every player who registers on br99 must confirm at the point of registration that they are aged 18 or above.
2.2 KYC Age Verification Process
br99 uses a Know Your Customer (KYC) process to verify the identity and age of all registered players. Players may be asked to submit a copy of their National Identity Card (NID), passport, or birth certificate at any point — typically when requesting a first withdrawal or when our system flags a potential age-related concern. Accounts that cannot complete age verification will be suspended and any balance held pending the outcome of the verification process.
2.3 Parental and Guardian Guidance
If you are a parent or guardian and you believe a minor in your household has accessed br99, please contact us immediately at [email protected]. We will investigate the account, apply an immediate suspension, and refund any deposits made by the minor where they can be identified. We also strongly recommend that parents and guardians use household-level parental control software to restrict access to gambling websites for all devices used by minors.
3. Signs of Problem Gambling
Problem gambling can develop gradually. Knowing the warning signs early gives you the best chance of addressing the issue before it causes serious harm.
Problem gambling — sometimes called a gambling disorder — is characterised by an inability to control gambling behaviour despite negative consequences to personal finances, relationships, mental health, or professional life. It affects people across all demographics and income levels. The fact that gambling is done online and privately does not reduce its potential impact.
The following warning signs are commonly associated with developing problem gambling behaviour. If you recognise several of these in yourself or in someone close to you, we encourage you to use br99's self-exclusion or time-out tools immediately and to seek professional support.
- Spending more money on gambling than you originally intended or can afford.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
- Lying to friends, family, or colleagues about how much time or money you spend gambling.
- Feeling anxious, irritable, or restless when you are unable to gamble.
- Using gambling as a way to escape stress, depression, loneliness, or other negative emotions.
- Neglecting work, study, family, or social obligations because of time spent gambling.
- Borrowing money, selling possessions, or taking loans to fund gambling activity.
- Repeatedly trying and failing to cut down or stop gambling on your own.
- Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to recover losses.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "Yes" to two or more, we strongly recommend using br99's responsible gaming tools or contacting our support team.
Have you ever gambled with money needed for essential expenses such as rent, food, or bills?
Have you ever felt the need to gamble with increasing amounts of money to get the same level of excitement?
Have you ever returned to gambling after losing, with the intention of winning back your losses?
Has gambling ever caused a serious argument with someone close to you, or damaged an important relationship?
Have you ever felt guilt, shame, or regret after a gambling session?
Have you ever concealed your gambling activity from someone who matters to you?
4. Player Control Tools
br99 provides a suite of built-in tools that put you in charge of your gambling activity. All tools are free to use and take effect without delay.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your limit is reached, further deposits are blocked until the period resets. Limits can be reduced at any time with immediate effect.
Loss Limits
Cap the total amount you can lose within a defined period. When your net loss reaches the threshold you have set, further wagering is suspended until the period expires or the limit is adjusted downward.
Session Time Limits
Define a maximum continuous session duration. When your session reaches the limit, you will receive a prominent on-screen notification and the option to log out and take a break before the session automatically ends.
Reality Check Alerts
Opt in to receive periodic pop-up notifications during active play that show your current session duration, net win or loss position, and the amount deposited during the session — keeping you grounded in real figures.
How to Activate These Tools
All player control tools can be activated by logging into your br99 account and navigating to the Responsible Gaming section of your account settings. Alternatively, you can request any tool by contacting the br99 support team at [email protected], and a member of the team will apply the restriction to your account manually within one business day. For deposit and loss limit reductions, the change is applied immediately upon request — no waiting period applies to reductions. Increases to existing limits require a mandatory 72-hour cooling-off period before they take effect, giving you time to reconsider.
5. Self-Exclusion
Self-exclusion is the most comprehensive tool available on br99 for players who feel they need a complete break from gambling.
5.1 What Self-Exclusion Means
When you request self-exclusion on br99, your account is immediately suspended. You will not be able to log in, place bets, make deposits, or access the platform in any form during the exclusion period. Any pending bonus offers or promotional emails will also be suspended for the duration of the exclusion. br99 will not send any marketing communications to a self-excluded player.
5.2 Exclusion Periods Available
br99 offers the following self-exclusion durations. All periods begin from the moment the exclusion is applied to your account:
- 30 days — A short-term break suitable for players who want to pause and reassess their gambling habits.
- 3 months — A medium-term exclusion that provides a meaningful cooling-off period.
- 6 months — A longer exclusion for players who recognise a more persistent problem.
- 12 months — A full-year exclusion for players who need extended support and recovery time.
- Permanent exclusion — An indefinite exclusion with no automatic end date, suitable for players who wish to stop gambling with br99 permanently.
5.3 How to Request Self-Exclusion
To request self-exclusion, send an email to [email protected] from the email address registered on your account. In your message, state clearly: (a) your br99 username, (b) the exclusion period you are requesting, and (c) any specific concerns or context you wish to share. A member of the br99 welfare team will apply the exclusion and confirm it by email within one business day. You do not need to provide a reason for your request, and your request will be actioned without question or delay.
5.4 Returning After Self-Exclusion
For exclusions of 30 days, 3 months, 6 months, or 12 months, players may request reactivation of their account after the exclusion period has fully elapsed. Reactivation requires a written request to [email protected] and a mandatory 7-day reflection period before the account is restored. Permanent exclusions cannot be reversed. Players requesting reactivation after any exclusion will be asked to confirm they are comfortable returning to gambling and will be reminded of the responsible gaming tools available to them.
6. Deposit & Wager Limits
Keeping your gambling spend within a pre-set budget is one of the most practical and effective responsible gaming habits you can develop.
6.1 Setting a Deposit Limit
br99 allows every player to set a personal deposit limit denominated in Bangladeshi Taka (BDT). You choose the amount and the period — daily (resets every 24 hours), weekly (resets every 7 days), or monthly (resets on the same calendar date each month). Once your cumulative deposits within the chosen period reach your limit, all further deposit attempts will be declined by the platform until the period resets. The minimum deposit limit you can set is ৳500 per period.
6.2 Wager Limits
In addition to deposit limits, br99 players can set maximum single-bet wager limits to prevent impulsive high-stakes bets during a session. Wager limits apply across all game types — live casino, cricket betting, slots, and sports betting. Contact [email protected] to configure a wager limit on your account.
6.3 Why Setting Limits Makes a Difference
Research consistently shows that players who pre-commit to financial limits before starting a gambling session experience significantly better outcomes than those who decide in the moment. The reason is straightforward: in the heat of a gaming session — particularly after a loss — it is difficult to make calm, rational financial decisions. Setting a limit in advance removes that in-session decision and replaces it with a firm, pre-agreed boundary that the platform enforces automatically on your behalf.
6.4 Limits During Promotional Periods
During seasonal promotions such as BPL cricket season, Eid bonuses, or other special events, br99 may offer enhanced bonuses tied to deposit amounts. However, responsible gaming limits always take precedence over promotional eligibility. If your deposit limit prevents you from reaching a bonus threshold, your limit will not be automatically overridden. We encourage players to treat their limits as personal financial commitments and not to adjust them for the purpose of claiming a promotion.
7. Time-Out Features
A time-out is a short, temporary break from gambling — less permanent than self-exclusion but more structured than simply choosing not to log in.
7.1 What Is a Time-Out?
A time-out on br99 temporarily suspends your account for a short, pre-defined period. During a time-out, you cannot log in, deposit, or wager. Unlike self-exclusion, a time-out has a clearly defined end date and the account is automatically reactivated when the period ends. Time-outs are ideal for players who want a structured pause — for example, after an emotionally charged session, during a stressful period in their personal life, or simply as a regular practice to maintain a healthy relationship with gambling.
7.2 Available Time-Out Durations
The following time-out periods are available on br99:
- 24 hours — An overnight break after a session you feel went beyond your comfort zone.
- 72 hours (3 days) — A weekend-length break to reset and reflect.
- 7 days (1 week) — A week-long pause suitable for players who want to take a more deliberate break.
- 30 days (1 month) — A month-long time-out for players who want significant distance without committing to a longer self-exclusion.
7.3 How to Activate a Time-Out
Time-outs can be activated by contacting the br99 support team at [email protected] with your username and preferred time-out duration. The time-out will be applied to your account within a few hours of your request and you will receive email confirmation once it is active. Time-outs cannot be cancelled or shortened once applied — this is by design, to ensure the break provides genuine benefit. When the time-out period ends, your account will be reactivated automatically and you will receive an email reminder that includes links to br99's responsible gaming tools.
7.4 Time-Out vs. Self-Exclusion
The key difference between a time-out and self-exclusion is duration and permanence. Time-outs are short-term breaks measured in days or weeks, with automatic reactivation at the end of the period. Self-exclusion is a longer-term or permanent measure, requires a deliberate reactivation request, and includes a mandatory 7-day reflection period before the account is restored. If you are unsure which option is right for your situation, contact the br99 support team and a welfare specialist will help you make the decision that best protects your wellbeing.
8. Support & Resources
If gambling has become a problem, professional help is available. You do not need to face it alone.
8.1 Contact br99 Support
The br99 player welfare team is available 24 hours a day, 7 days a week, including during Bangladeshi public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). You can reach us at [email protected]. When contacting us about a responsible gaming concern, please mention it clearly in the subject line of your email — these messages are flagged as high priority and are handled by trained welfare staff rather than the general support queue.
8.2 Talking to Someone You Trust
One of the most important and underrated steps a person with a gambling problem can take is simply telling someone they trust. Whether that is a family member, a close friend, a colleague, or a religious or community leader — sharing what you are going through removes the isolation that often makes gambling problems worse. br99 encourages every player to maintain open communication with the people in their lives about their gambling activity, even if those conversations feel difficult.
8.3 Professional and Community Support
While br99 does not operate an external helpline, we strongly encourage players who are struggling with gambling to seek help through qualified mental health professionals, counsellors, or community support services available in Bangladesh. A general practitioner or mental health professional can provide a referral to appropriate counselling services. Treatment for gambling disorder is available and effective — seeking help is a sign of strength, not weakness.
8.4 Support for Family and Friends
Problem gambling does not only affect the individual — it impacts families, relationships, and finances in ways that can take years to repair. If someone you care about is showing signs of a gambling problem, you can contact the br99 welfare team at [email protected] on their behalf. We can provide guidance on how to have a supportive conversation, how to report a concern about a specific account, and what options are available to help your loved one take a break from the platform.
8.5 Continued Platform Access While Seeking Help
Seeking help for a gambling problem does not automatically mean your br99 account will be closed. Players who contact us for support are treated with complete discretion. We will work with you to find the right combination of limits, time-outs, or exclusion that fits your individual situation. Our goal is to support your recovery and wellbeing, not to penalise you for asking for help.
Play Smart. Stay in Control.
br99 is here to provide entertainment — not financial pressure. Explore our games responsibly, use the tools available to you, and reach out any time you need support. 18+ only.